Question 1

What does Bomi Health do?

Accepted Answer

Bomi Health provides insurance billing and credentialing services for mental health therapists. We help independent practitioners and group practices handle claims, payer enrollment, and reimbursement — so you can focus on client care, not paperwork.

Question 2

How do I get started with Bomi Health?

Accepted Answer

You can start today by scheduling a free consultation. We'll review your current setup, explain credentialing timelines, and customize a billing plan for your practice.

Question 3

How are your billing fees so low?

Accepted Answer

We use automation and streamlined workflows to keep costs down. That allows us to offer billing services at just 4% of collected claims — significantly less than typical 6–8% industry rates.

Question 4

Do you charge more for government payers like Medicaid or Medicare?

Accepted Answer

No. Bomi Health charges the same flat percentage for all payers — commercial or government. That includes Medicaid Managed Care Organizations (MCOs), Medicare, and state-funded plans.

Question 5

Are there any setup fees or hidden costs?

Accepted Answer

No setup fees, no hidden costs, and no monthly minimums. You only pay when we successfully collect payment for your claims.

Question 6

How long does insurance credentialing take?

Accepted Answer

We submit your credentialing applications within one week after receiving your information. Payers usually take 30 to 90 days to approve applications, depending on their review cycle.

Question 7

Can you help me if I'm starting a new therapy practice?

Accepted Answer

Yes! Bomi Health specializes in helping new private practices set up credentialing, NPI registration, CAQH profiles, and payer enrollment. It's best to start as early as possible so we can guide you through every step.

Question 8

Do you update provider directories and handle insurance panel attestations?

Accepted Answer

Yes. We handle routine directory updates and payer attestations as part of our standard 4% billing service. There's no additional cost for this.

Question 9

Do you manage recredentialing?

Accepted Answer

Yes. We support full recredentialing for your practice. Recredentialing is billed as a flat $50 per payer to cover the administrative work involved.

Question 10

Can you help me add new clinicians or locations to my group?

Accepted Answer

Yes. We assist with group NPI setups, secondary IDs, and payer additions so your growing practice stays fully credentialed and compliant.

Question 11

How fast are claims submitted?

Accepted Answer

Claims are submitted within 48 hours after receiving your signed note or superbill. We monitor claim statuses daily and follow up immediately on denials or rejections.

Question 12

How do I get paid? Do you have access to my bank account?

Accepted Answer

Payments go directly to your bank account via EFT from the insurance payer. We track, reconcile, and report all payments but never hold or touch your funds.

Question 13

How will I know that my claims and billing are being processed correctly?

Accepted Answer

You'll receive weekly claim summaries to monitor billed, paid, and pending claims.

Question 14

Will I have to switch to a new EHR?

Accepted Answer

Yes. We integrate with TherapyNotes, SimplePractice, and other EHR systems, or we can work with exported superbills — whichever workflow suits you best.

Question 15

Do you support out-of-network or cash-pay clients?

Accepted Answer

Yes. We can generate superbills and client reimbursement forms for out-of-network sessions or hybrid practices.

Question 16

Do you communicate with clients who have billing questions?

Accepted Answer

We communicate with clients by email so that we maintain a clear paper trail and can cc you on all correspondence. This ensures transparency and reduces confusion. If needed, we can discuss call support options, but email is our recommended method for accuracy and quick turnaround.

Question 17

Will you contact clients whose insurance has terminated or whose credit card has expired?

Accepted Answer

Yes. We can reach out to clients directly when updated insurance or payment information is needed. However, we typically coordinate with you first so you can take clinical or financial context into account. When we email clients, we cc you to ensure you stay informed and can make decisions about continuing or pausing care.

Question 18

Do you notify clients of their insurance benefits after checking eligibility?

Accepted Answer

Yes. Once we verify a client's benefits, we send them a clear, written summary of their copay, deductible, or coinsurance responsibilities, along with an explanation of how and when charges are processed. We can customize this language to match your practice’s communication style.

Question 19

Do you provide reports showing which clients need refunds?

Accepted Answer

Yes. Our weekly Accounts Receivable (A/R) reports include all positive and negative balances, including clients who have overpaid due to meeting their deductible or receiving secondary insurance adjustments. This allows you to issue refunds promptly without tracking them manually.

Question 20

Can you track client balances and payment plan statuses for me?

Accepted Answer

Yes. Your weekly A/R report includes all outstanding client balances, including those on payment plans or those who may require action such as pausing services. This offers the same visibility as maintaining your own balance spreadsheet but fully automated.

Question 21

Who does Bomi Health support?

Accepted Answer

Our services are built for licensed therapists, counselors, and small group practices across the U.S. We currently support providers in states like Illinois, Indiana, and beyond, working with both solo and group NPIs.

Question 22

How do I know Bomi Health will do a good job?

Accepted Answer

We are AAPC-certified and trained in mental health billing. We maintain high accuracy and fast turnaround times, and we provide transparent weekly claim reports so you always know where things stand.

Question 23

Who will I work with?

Accepted Answer

Each provider is assigned a dedicated, U.S.-based billing specialist who understands mental health payers and clearinghouses like Availity and Office Ally.

Question 24

Will both my data and my clients' data be safe?

Accepted Answer

We follow HIPAA data privacy standards, including a BAA that we sign with you along with including encryption, access controls, and strict data-handling policies to protect client and provider information. When communicating with you, we will use code names for your clients so that their information is never leaked.

Billing and Credentialing for Therapists

Testimonials

Who We Serve

New Practice Owners

Single Person Private Practices

Group Practices

Pricing

Practice

Credentialing

Attestations

Insurance Verification

Claims Management

Revenue Management

Add-ons (Available for additional fees)

EHR Partnership

Get In Touch

Connect With Us

Frequently Asked Questions

Getting Started

Pricing & Fees

Credentialing

Billing Process

Reporting & Tracking

Quality & Support

Security & Privacy